Privacy Policy

RockLeaf Landscaping (“RockLeaf,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website (the “Site”), request a quote, or communicate with us.

This Policy is intended to align with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as applicable.

1) Who We Are (Contact Information)

RockLeaf Landscaping
7321 Victoria Park Avenue, Unit 302
Markham, Ontario, L3R 2Z8
Email: info@rockleaflandscaping.ca
Phone: 647 691 8028

If you have questions about privacy, or want to make a request (access/correction/deletion), contact us using the details above.

2) What Personal Information We Collect

We collect personal information in a few different ways:

a) Information you provide to us

When you fill out forms on our Site (including the “Get a free quote” / estimate request form), you may provide: name, phone number, email address, city/postal code, and message details.
If you contact us by email/phone, we may also collect the information you choose to share.

If you proceed with services, we may also collect information needed to plan and deliver your project (for example: property address, project preferences, site photos you provide or approve, and scheduling details).

b) Information collected automatically (website usage data)

Like most websites, our servers and/or service providers may automatically collect certain technical information when you browse the Site, such as:

• IP address

• browser type and device identifiers

• pages viewed and time spent

• referring/exit pages

• approximate location (derived from IP)

This data is used for basic site operations, analytics, performance, and security.

c) Cookies and similar technologies

We may use cookies and similar technologies to support Site functionality, remember preferences, measure performance, and understand how visitors use the Site.

You can control cookies through your browser settings. Disabling cookies may affect some Site features.

3) How We Use Personal Information

We use personal information to:

• respond to quote/estimate requests and inquiries

• communicate with you (calls, emails, or text messages, where applicable)

• schedule consultations and provide landscaping services

• improve our Site, services, and customer experience

• maintain security, prevent fraud, and protect our business

• comply with legal and regulatory obligations

4) Legal Basis / Consent (Canada)

In most cases, we collect, use, or disclose personal information with your knowledge and consent (express or implied), except where permitted or required by law (for example, to comply with legal processes).

You may withdraw consent at any time, subject to legal or contractual restrictions.

5) How We Share Personal Information

We do not sell your personal information.

We may share personal information only as needed to operate our business, including:

• Service providers (e.g., website hosting, email/communications tools, analytics, CRM systems) who help us run the Site and manage customer communications

• Professional advisors (e.g., accountants, legal counsel) when necessary

• Legal / compliance disclosures if required by law, court order, or to protect rights, safety, and security

• Business transfers (rare) if RockLeaf is involved in a merger, acquisition, or asset sale (information may be transferred as part of that transaction)

Service providers are authorized to use personal information only as necessary to provide services to us.

6) Where Your Information Is Stored (Cross-Border)

Your information may be stored and processed in Canada or other jurisdictions, depending on where our service providers operate. When information is processed outside your province/country, it may be subject to the laws of that jurisdiction.

7) How Long We Keep Personal Information

We keep personal information only as long as needed for:

• the purposes described in this Policy

• providing services and maintaining business records

• meeting legal, accounting, and warranty/contract requirements

When no longer required, we securely delete, anonymize, or dispose of it.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, and unauthorized access or disclosure.

No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9) Your Rights (Access and Correction)

You may request:

• access to the personal information we have about you

• correction of inaccurate or incomplete information

• information about how we use/share your data (within legal limits)

To make a request, email info@rockleaflandscaping.ca.

10) Marketing Communications

If we send you marketing emails (if applicable), you can opt out at any time by using the unsubscribe link (if present) or by contacting us directly.

We may still send non-marketing messages related to quotes, scheduling, or ongoing services.

11) Third-Party Links

The Site may include links to third-party websites (e.g., social platforms). We are not responsible for the privacy practices of third parties. Please review their policies before providing personal information.

12) Children’s Privacy

Our Site is not directed to children, and we do not knowingly collect personal information from children under the age of 13.

13) Updates to This Privacy Policy

We may update this Policy from time to time. The Effective date at the top will reflect the latest version. Your continued use of the Site after changes means you accept the updated Policy.

14) Contact Us

For questions, concerns, or privacy requests, contact:
RockLeaf Landscaping
Email: info@rockleaflandscaping.ca
Phone: 647 691 8028
Address: 7321 Victoria Park Avenue, Unit 302, Markham, ON, L3R 2Z8